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Further development of the base+ ceiling control unit
Impressions of the R+T 2018
New Technical Manager: Robert Pearce
"I joined SOMMER at the beginning of October 2017 as the new Technical Manager for the UK subsidiary. I received training on the SOMMER product range and technical information from SOMMER Germany’s technical trainer Holger Beer, who shared with me his extensive knowledge with me, giving me a great start at SOMMER.
My background is in electronics, television repair, audio and video switching equipment and home automation devices. I have always had a passion for electronics and working at SOMMER continues this.
I perform testing and repairs on returned SOMMER operators and equipment. I also pre-wire and test all GIGA industrial motors and controllers before they are shipped to customers, as an additional level of quality control.
At SOMMER I have a more customer facing role. I am the point of call for technical advice, assisting customers with everything SOMMER, from coding in a remote, to talking engineers through fault finding our operators over the phone. I also when necessary, visit sites where SOMMER equipment has failed. This is to rectify problems as efficiently as possible to minimise to down time of
My duties here are very varied, as well as the above, I also organise the SOMMER spare parts stock, arrange delivery of warranty replacement parts for our customers and return tested faulty equipment to Germany.
I often take customer sales calls, pick and pack the items for orders, arrange shipping to customers. No two days are the same here at SOMMER. My aim here is to deliver great customer service and technical assistance to all of our SOMMER customers."
Phone: +44 1904 60 87 87